Kaigen

Kaigen Refund Policy

Last updated: November 10, 2026

This Refund Policy is part of the Kaigen Terms of Service (the "Terms") and applies to every purchase of a paid plan from 16456383 Canada Inc., doing business as Kaigen ("Kaigen", "we", "us"). Words with capital letters that are not defined here have the meaning given in the Terms.

In short: you can cancel at any time, and your plan stays active until the end of the period you paid for. Payments are non-refundable, except where this policy or the law says otherwise. If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a 14-day right of withdrawal, described in Section 11.

1. Scope

1.1 This policy covers every Paid Plan you buy from us on our websites through our payment provider, including the Plus and Pro plans, the Company Plans (Studio and Industry), founder offers and trials.

1.2 Enterprise Agreements, Special Licences and any plan under a signed agreement are governed by that agreement. Where it says nothing about refunds, this policy applies.

2. Cancelling

2.1 You can cancel a Paid Plan at any time from the billing page of your Account. On a Company Plan, an owner, administrator or member with the billing role cancels for the company.

2.2 A cancellation takes effect at the end of the billing period you have already paid for. Until then your Paid Plan stays active. After that, a personal Account moves to the Free plan, and the Free plan's limits apply; a Company Plan's Seats end as Section 7.5 of the Terms describes.

2.3 To avoid being charged for the next billing period, you must cancel before the renewal date and time shown on your billing page. Cancelling after a renewal has been charged does not entitle you to a refund of that renewal.

2.4 Cancelling stops future renewals. It does not, by itself, entitle you to a refund.

3. Payments are non-refundable

3.1 Except as expressly stated in this policy or required by law, all payments are final and non-refundable. This includes, without limitation:

3.2 Builds you published while on a Paid Plan keep working, and may continue to be distributed, as Section 9 of the Licence describes. That continued use is part of what you paid for, and is one of the reasons payments are non-refundable.

4. Trials

4.1 Some Paid Plans can be started with a free trial. A trial requires a valid payment method and is limited to one per person and one per account. An account that has ever had a Paid Plan, in any state, has used its trial.

4.2 Unless you cancel before the trial ends, your trial converts automatically into the Paid Plan and billing cycle (monthly or yearly) you selected at checkout, and we charge the price shown at checkout on the day the trial ends.

4.3 We send a reminder to your Account email before the first charge, stating the amount and how to cancel.

4.4 If you cancel before the trial ends, you are not charged. Once the first charge has been made, it is non-refundable under Section 3, including when you selected the yearly cycle.

5. Plan changes

5.1 An upgrade takes effect immediately. We charge the price difference for the rest of the current billing period, prorated and net of any credit for the unused part of your previous plan, as calculated by our payment provider at the time of the change. Any such credit is applied to that charge or to later charges, and is not paid out.

5.2 A downgrade, including from Pro to Plus or from yearly to monthly, takes effect at the end of the current billing period. No refund or credit is given for the period already paid.

6. Founder offers

6.1 Founder offers are described in Section 6.9 of the Terms.

6.2 Founder offer payments are non-refundable under Section 3.

6.3 The founder offer's locked renewal price applies only while your subscription continues without moving to the Free plan. If your subscription ends or moves to the Free plan for any reason, including cancellation, non-payment or a refund, the founder offer ends permanently and cannot be reinstated or transferred. A payment that fails and is then paid during our payment provider's retry period does not end the offer.

7. Company Plans and Seats

7.1 Seats you add are charged immediately, prorated for the rest of the current term.

7.2 Seats you remove stay paid and available until the end of the current term, and are removed at renewal. No refund or credit is given for removed Seats.

7.3 The company is responsible for the Seats its owners and administrators add, whether they are used or not.

8. Failed payments

8.1 If a payment fails, your Paid Plan becomes past due and our payment provider will retry the charge. If the payment is not made, your Paid Plan ends: a personal Account moves to the Free plan, and a Company Plan's Seats end.

8.2 Moving to the Free plan does not cancel any amount you already owe for a period in which your Paid Plan was active.

9. When we end a Paid Plan

9.1 Without cause. If we end your Paid Plan for a reason other than those in Section 9.2, including because we discontinue that plan, we will refund the unused portion of any fees you prepaid for the current billing period, calculated pro rata by day. This is your only remedy for that termination.

9.2 For cause. If we suspend or end your Paid Plan because you breached the Terms, the Licence or this policy, because an eligibility declaration you made at checkout was false, because of fraud or abuse, or because of a payment dispute under Section 10, no refund is given. This does not limit any other right or remedy we have under the Terms or the Licence.

10. Payment disputes and chargebacks

10.1 If you have a problem with a charge, contact us first at support@kaigen3d.com. Most problems are resolved faster that way.

10.2 If you open a dispute or chargeback with your bank or card issuer, we may immediately suspend or end the Paid Plan concerned, and suspend your Account, until the dispute is resolved. A dispute is treated as a request to end the subscription.

10.3 If a dispute is decided in our favour, the charge stands, and we may refuse future purchases from you. You may not receive both a refund from us and a reversal by your bank or card issuer for the same charge; if both occur, you will repay the duplicate amount. We may use the records of your checkout, your acceptance of the Terms and this policy, and your use of Kaigen as evidence in any dispute.

11. Your statutory rights

11.1 Rights the law gives you. Nothing in this policy excludes or limits any right or remedy you have under consumer protection law that cannot be excluded or limited by contract. Where such a law applies to you, this policy applies only to the extent the law allows.

11.2 Right of withdrawal (EU, EEA and UK consumers). If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, you may withdraw from a contract for a Paid Plan within 14 days of the day the contract is concluded, which is the day you start the Paid Plan or, if it starts with a trial, the day you start the trial, without giving any reason.

11.3 Immediate start. At checkout you may expressly ask us to start your Paid Plan immediately, during the withdrawal period, and acknowledge that if you withdraw you must pay for the part of the service provided before you withdraw. We confirm that request in the purchase confirmation we send you. If you made that request and withdraw, we will refund the amount you paid less a proportionate amount for the days of paid service provided before you told us you were withdrawing. If you did not make that request, we will refund the full amount you paid. In either case we refund within 14 days of receiving your withdrawal, to your original payment method. Days of a free trial are never charged.

11.4 How to withdraw. Use the "Withdraw from contract here" function on the billing page of your Account during the withdrawal period, or send us a clear statement that you are withdrawing, for example using the model form in Section 11.6, at support@kaigen3d.com. We will confirm receipt by email. Your withdrawal is on time if you send it before the withdrawal period ends. Withdrawing ends the Paid Plan immediately and your Account moves to the Free plan. Builds you published before withdrawing continue as Section 9 of the Licence describes.

11.5 Renewals and conversions. Where the law where you live gives you a right to cancel, or a cooling-off period, after a trial converts or after a renewal, you can use that right as and when the law provides, and we will apply it as the law requires.

11.6 Model withdrawal form. (Complete and send this form only if you wish to withdraw from the contract.) To 16456383 Canada Inc., doing business as Kaigen, 329 Howe Street, Unit 233, Vancouver, British Columbia V6C 3N2, Canada, support@kaigen3d.com: I hereby give notice that I withdraw from my contract for the following service: [plan], ordered on [date], by [name], with the Account email [email]. Date: [date].

11.7 Business customers. Sections 11.2 to 11.6 do not apply to purchases made for a business, trade or profession, including every Company Plan.

12. Renewal reminders

Where the law where you live requires us to send you a notice before a Paid Plan renews, we will send it to your Account email within the period that law requires.

13. Refunds at our discretion

13.1 We may, at our sole discretion, give a full or partial refund, credit or other accommodation in a case this policy does not require. Any such refund is a one-time courtesy. It does not waive this policy, and does not entitle you or anyone else to a refund in the same or any other case.

13.2 A full refund of a subscription payment ends that subscription immediately, and your Account moves to the Free plan. A partial refund does not end the subscription unless we say so.

14. How refunds are paid

14.1 Refunds are made to the original payment method, in the currency of the original payment, and include any tax we collected on the refunded amount.

14.2 We are not responsible for exchange-rate differences, or for fees your bank or card issuer charges. Your bank may take several business days to show a refund.

15. Changes to this policy

Section 22 of the Terms applies to changes to this policy.

16. Contact

16456383 Canada Inc., doing business as Kaigen, 329 Howe Street, Unit 233, Vancouver, British Columbia V6C 3N2, Canada. Telephone: +1 236 509 9075. Billing and refunds: support@kaigen3d.com.