Support

Need help with Kaigen? Here is where to find us.

Ask on Discord

The fastest way to get help is the Kaigen Discord: discord.gg/Bx2UsnEWUw. Ask questions, share what you're building and talk to the team and other developers.

Email

For your account, plans, billing and licence questions, write to hello@kaigen3d.com.

Report an engine problem

If the engine crashes or a build fails in engine code, send a report from the command line. Inside a game, run hz/hzbuild report "what failed and how to reproduce it" --project (Windows: hz\hzbuild); anywhere else, run kaigen report "...". It sends your description with versions, system information, recent logs and the last crash, never your source code, and prints a report id (KR-...) to quote when you write to us.

Your account

Sign in to Kaigen Studio to manage your account and plan. Refunds follow the Refund Policy.